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Call 111 - When it is less urgent than 999

Other Information


If the practice nurse is unable to help you, the doctors and nurses are usually available for telephone advice. Ask the receptionist for the best time to ring or to request an appropriate call back.


You are entitled to request or we may offer the presence of a chaperone during your consultation or procedure at the surgery. This can be a nurse, health care assistant or appropriate member of staff from the surgery, with your agreement. If you are not sure whether or not you would like a chaperone please contact the surgery to discuss before your appointment.

Emergency Dental Treatment - How To Get Help

If you are registered with an Island dentist you should contact your dental surgery where you will be given details of your dentist’s arrangements for emergency cover, or you can telephone the Dental Helpline on 0845 050 8345.

If you do not have a dentist on the Island and you need help to find one, contact the Dental Helpline on the number stated above.

Health Promotion

The aim of promoting health is to try and identify risk factors at an early stage and prevent them from causing ill health. For this reason we will ask about drinking and smoking habits and measure your blood pressure and weight. You may also be asked to have a blood test from time to time. This is especially wise for anyone with a family history of heart disease, diabetes or stroke.

Hospital Transport

It may be possible for you to have transport to your hospital appointments if you have no other way of getting there, i.e. family, friends, bus etc.

However, this can only be arranged if you tell the doctor at the time they suggest referring you to the hospital for tests and/or consultant’s opinion. The hospital will charge you for the transport.

Details of the cost may be obtained from the receptionist or from the link under jey information - Helping with costs of travel to hospital.

How To Obtain Treatment If You Are Away From The Area

If you fall ill while away from home or are temporarily living outside the practice area, you can be seen by a local GP as a “temporary patient”. If you stay longer than three months, the GP may wish to register you on their list as a permanent patient. This is important for you, your new GP and especially your former GP who can make sure your medical history is passed on properly.

Medical Examinations

Medical examinations for special purposes, such as fitness to travel, pre-employment, insurance, driving etc, are undertaken by the doctors. These examinations are outside the scope of the NHS and a leaflet containing the fees and charges can be picked up at reception. Appointments for medical examinations should be arranged with the receptionist. It is important to tell the receptionist when you book the appointment that you are coming for a medical so that sufficient time can be allocated.

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